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Return Policy

Amendment & Cancellation

  • After the "Place Order" , please contact us by sending email to neatohk@gmail.com or leave a message on chat
  • When status is marked as "Under Delivery / On the way", the order cannot be cancelled. And order amendment can only be made when it does not affect the total amount paid
  • Generally, the received address cannot be changed when the order has been accepted

Returnable Conditions

  • There are obvious crack or breakage in the product
  • The product style is different with the display pictures
  • Send the wrong style or color
  • The goods can be returned within 7 working days after sign off you product
  • When you would like to return product, please include all the complete packaging (Instructions, Packing Box, Commodity Original Label, Manufacturer Warranty, Gifts, All Accessories etc.)；Make sure that the package is undamaged, tags are intact and attached to the item, and if any of these are damaged, they are deemed to be non-returnable.

Cannot Returnable Conditions

  • All clearance goods cannot be returned
  • We found the vandalism goods during return verification
  • The goods was damaged after sign off the package
  • Request a refund as the delivery time is too long
  • Over the return period (within 7 working days after sign off )；if we cannot received the goods over 7 days, we will be not accepted the return of goods
  • Customer subjective reasons︰Minimal stain, Computer display color difference caused (Different monitors will have different color), The style is unsightly etc.
  • Opened and used items cannot be returned

Replacement Conditions

  • The goods can be replaced within 7 working days after sign off you product
  • All clearance goods cannot be returned
  • When We found the vandalism goods during replace verification, the replacement will be not acceptable
  • Cannot replace different style,  type and brand
  • Only can change different Color or Size
  • When you would like to replace product, please include all the complete packaging (Instructions, Packing Box, Commodity Original Label, Manufacturer Warranty, Gifts, All Accessories etc.)；Make sure that the package is undamaged, tags are intact and attached to the item, and if any of these are damaged, they are deemed to be non-returnable.
  • Opened and used items cannot be replaced