Return Policy

Amendment & Cancellation

After the "Place Order" , please contact us by sending email to neatohk@gmail.com or leave a message on chat
When status is marked as "Under Delivery / On the way", the order cannot be cancelled. And order amendment can only be made when it does not affect the total amount paid
Generally, the received address cannot be changed when the order has been accepted

Returnable Conditions

There are obvious crack or breakage in the product
The product style is different with the display pictures
Send the wrong style or color
The goods can be returned within 7 working days after sign off you product
When you would like to return product, please include all the complete packaging (Instructions, Packing Box, Commodity Original Label, Manufacturer Warranty, Gifts, All Accessories etc.)；Make sure that the package is undamaged, tags are intact and attached to the item, and if any of these are damaged, they are deemed to be non-returnable.

Cannot Returnable Conditions

All clearance goods cannot be returned
We found the vandalism goods during return verification
The goods was damaged after sign off the package
Request a refund as the delivery time is too long
Over the return period (within 7 working days after sign off )；if we cannot received the goods over 7 days, we will be not accepted the return of goods
Customer subjective reasons︰Minimal stain, Computer display color difference caused (Different monitors will have different color), The style is unsightly etc.
Opened and used items cannot be returned

Replacement Conditions

The goods can be replaced within 7 working days after sign off you product
All clearance goods cannot be returned
When We found the vandalism goods during replace verification, the replacement will be not acceptable
Cannot replace different style, type and brand
Only can change different Color or Size
When you would like to replace product, please include all the complete packaging (Instructions, Packing Box, Commodity Original Label, Manufacturer Warranty, Gifts, All Accessories etc.)；Make sure that the package is undamaged, tags are intact and attached to the item, and if any of these are damaged, they are deemed to be non-returnable.
Opened and used items cannot be replaced