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Return Policy

Amendment & Cancellation

  • After the "Place Order" , please contact us by sending email to neatohk@gmail.com or leave a message on chat
  • When status is marked as "Under Delivery / On the way", the order cannot be cancelled. And order amendment can only be made when it does not affect the total amount paid
  • Generally, the received address cannot be changed when the order has been accepted

Returnable Conditions

  • There are obvious crack or breakage in the product
  • The product style is different with the display pictures
  • Send the wrong style or color
  • The goods can be returned within 7 working days after sign off you product
  • When you would like to return product, please include all the complete packaging (Instructions, Packing Box, Commodity Original Label, Manufacturer Warranty, Gifts, All Accessories etc.);Make sure that the package is undamaged, tags are intact and attached to the item, and if any of these are damaged, they are deemed to be non-returnable.

Cannot Returnable Conditions

  • All clearance goods cannot be returned
  • We found the vandalism goods during return verification
  • The goods was damaged after sign off the package
  • Request a refund as the delivery time is too long
  • Over the return period (within 7 working days after sign off );if we cannot received the goods over 7 days, we will be not accepted the return of goods
  • Customer subjective reasons︰Minimal stain, Computer display color difference caused (Different monitors will have different color), The style is unsightly etc.
  • Opened and used items cannot be returned

Replacement Conditions

  • The goods can be replaced within 7 working days after sign off you product
  • All clearance goods cannot be returned
  • When We found the vandalism goods during replace verification, the replacement will be not acceptable
  • Cannot replace different style,  type and brand
  • Only can change different Color or Size
  • When you would like to replace product, please include all the complete packaging (Instructions, Packing Box, Commodity Original Label, Manufacturer Warranty, Gifts, All Accessories etc.);Make sure that the package is undamaged, tags are intact and attached to the item, and if any of these are damaged, they are deemed to be non-returnable.
  • Opened and used items cannot be replaced