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Terms and Conditions

Welcome to our (http://www.neatohk.com/) Online Shopping Store (Hereinafter referred to as "our Company", "our Website", "We"), please be carefully to read the terms and conditions. When you browse or order goods by our Website, that is agreed and accepted the constraint of our terms and conditions.

General terms and conditions

  1. "Commodity" and "Goods" are mean any goods that can be ordered from the online store or a gift is included from the purchase of goods.
  2. All commodities are used Hong Kong Dollars (HKD) as the checkout monetary unit.
  3. Our Company only accept order and delivery services in Hong Kong area.
  4. You must complete the online order information to continue shopping.
  5. All price and discount are displayed on our Website as current.
  6. When we received your order, we will supply the goods as soon as possible to make the final confirmation and arrangements for delivery or pick up. 
  7. We reserve the right to change the price and we will not had notification. All orders are decide by our Company and confirm the order based on stock availability.
  8. To purchase in our Website, costumers must meet the following conditions︰
    a)  At least 18 years old;
    b)  Hold a valid online store account;
    c) Customers can provide the valid and correct personal and payment information, include email        address, phone number, recipient name, delivery address and other information.
  9. Please make sure that the goods is undamaged when sign off your orders. If the goods are damaged (The damaged area include: obvious crack or breakage in the product), please notify us by Email, Whatsapp or Wechat, and we will arranged the return or replacement.
  10. If the controversy of refund or return, we will reserve the final decision.
  11. Cannot use our Website for illegal purposes, such as infringement of privacy and damage the reputation (Defamatory, slander, abusive, harassing, tracing and threatening etc.), Making and inappropriate dissemination, abuse, infringement of others, obscene, the information containing immoral or illegal ingredients.
  12. Cannot provide outdated, error, false and incomplete information to our Company.
  13. Cannot unauthorized posting , upload, sent or other ways to transmit our information to public without our approval.
  14. If any controversy, we will reserve the final decision.

Personal Information (Privacy) Safety and Declaration

According to the Privacy Policy Statement under the "Personal Data (Privacy) Ordinance" (Cap. 486), We will ensure to strictly confidential  your personal information.

  1. When you used our Website, we may ask you for your personal information. To ensure your privacy, we will not ask your any unnecessary information.
  2. The customer information collected on this website will be used to provide goods or services to you (including but not limited to contact the buyers to verify the information and improve delivery arrangements), processing of inquiries and complaints, the purpose of service investigation, we will not do any direct marketing and disclosed to any person who not related to the order.
  3. We will retain your personal data, until this information ceases to have any direct or related purpose, and it will be deleted or destroyed.
  4. You have the right to request check and correction by our Company to hold your personal information. Relevant requirements, you can send email to neatohk@gmail.com , after receipt of such requirements, we will be processed as soon as possible.

Disclaimer

We will not be liable or make representations or warranties to the following matters︰

  1. Each monitor displays the picture color difference is not the same, so the color between goods and display pictures will be different.
  2. Due to the disaster, demonstrations, accidents and other unexpected factors to failed to deliver on time.
  3.  The goods damaged after receipt of the goods.

Modifications and Amendments

We will modify or update these terms and conditions intermittently, cause you are bound by these ordinances and rules, please check this page and http://www.neatohk.com/ at designated times.