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Receive & Freight Methods

Receive Methods

Free Self Pick-up

Kowloon Bay Office (within 1-3 working days)

Rm 1601, 16/F, Enterprise Square 3, 39 Wang Chiu Road
Opening Hours: Mon - Fri 09:00 - 18:00


Lai Chi Kok Showroom (within 1-7 days)

Rm 416B, 4/F, Elite Industrial Centre, 883 Cheung Sha Wan Road (D2 Exit, Lai Chi Kok Station)

Opening Hours: 12:00 - 20:00

Any special enquiry on the pickup schedule, please leave a message while placing the order or WhatsApp us at 9844 3936

Order will be ready for pick up within 1-3 working days

Whatsapp/SMS will be sent once the order is ready for pickup

The order will be kept at the location for 2-weeks

If the order is failed to pick up within 2 weeks:

1. A storage fee will be charged;

2. Will be returning to Neato's warehouse, operation charge maybe occur

If the order is failed to pick up within 2 months, NeatoHK has right to dispose the order.

SF Self Pickup Locations
  • Enjoy free shipping with purchase over HK$500 and up
  • Delivery fee of $50 will be charged when Purchase less than HK$500

  • Delivery
    • Limited to Hong Kong Local Delivery
    • Order will be shipped out within 3 Working Days after payment confirmation
    • Enjoy free shipping with purchase over HK$500 and up
    • Delivery fee of $50 will be charged when Purchase less than HK$500

    Shipping Terms

    • Please fill in the delivery address and contact number on the purchasing page. If there is any missing delivery information, delay may be subject to it
    • Buildings without lift or product can only access through staircases, first 2 floors are free and then $50 per floor up to 6 floors
    • The supplier provides delivery of goods to customers in Hong Kong, Kowloon, and the New Territories, Free delivery do not apply on Discovery Bay, Ma Wan, Park Island, Tung Chung and outlying islands. 
    • Extra delivery charges for the above locations will be charged during delivery: HK$200 delivery fee for each item to Discovery Bay. HK$100 delivery fee for each item to Tung Chung. HK$50 delivery fee for each item to Ma Wan and Park Island.
    • Please indicate your name, phone number and pick up / delivery location when you take an order.
    • Delivery will be delayed if the inclement weather is in effect ( Black Rainstorm or Typhoon Signal No. 8 or Above).
    • If you are not available to receive your order, our delivery staff / SF express shall contact you or leave you a notice and will arrange the delivery again. If we / SF express unable to deliver the package successfully or contact you over 3 times, your order will not be delivered again. Customer will need to contact SF Express for further arrangement and extra fee may be charged. Any package failed to deliver will not refund.
    • After the order shipped out, customer will need to contact SF Express regarding any changes needed for the delivery. Neato will not responsible for any additional charge regarding the changes. 
    • Neato is not responsible for any damages of your items incurred during delivery.
    • Please check all orders immediately after receiving to ensure all items are well-received or no defaced item. Please contact us at once by sending email to if there is any error or defaced items (Vandalism is Not Included). No exchanges will be accepted after 7 working days from the received date.
    • Details can be found in "Return Policy".