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Receive & Freight Methods

Receive Methods

Delivery
  • Limited to Hong Kong Local Delivery
  • Order will be shipped out within 3 Working Days after payment confirmation

Freight Methods

  • Enjoy free shipping with purchase over HK$300 and up
  • Delivery fee of $50 will be charged when Purchase less than HK$300

Other Shipping Methods

  • Please indicate your name, phone number and pick up / delivery location when you take an order.
  • Delivery will be delayed if the inclement weather is in effect ( Black Rainstorm or Typhoon Signal No. 8 or Above).
  • If you are not available to receive your order, our delivery staff / SF express shall contact you or leave you a notice and will arrange the delivery again. If we / SF express unable to deliver the package successfully or contact you over 3 times, your order will not be delivered again. Customer will need to contact SF Express for further arrangement and extra fee may be charged. Any package failed to deliver will not refund.
  • After the order shipped out, customer will need to contact SF Express regarding any changes needed for the delivery. Neato will not responsible for any additional charge regarding the changes. 
  • Neato is not responsible for any damages of your items incurred during delivery.
  • Please check all orders immediately after receiving to ensure all items are well-received or no defaced item. Please contact us at once by sending email to neatohk@gmail.com if there is any error or defaced items (Vandalism is Not Included). No exchanges will be accepted after 7 working days from the received date.
  • Details can be found in "Return Policy".